30
Day Guarantee
We
are so confident that you will be satisfied
with our products, we offer a 30 day money
back guarantee. To date, we have about a
98% customer satisfaction rate and are very
proud that the vast majority of our clients
are satisfied with our products and service. If
for any reason you are unsatisfied, you may
return the product to us for a refund of
the product's purchase price, not including
shipping/handling charges if applicable.
Why? We want you to be happy with our products
and services and recommend us to your friends
and we will do whatever it takes to make
you, our valued customer, satisfied, by either
issuing a refund or replacing the item free
of charge, whichever you choose. Please note:
We cannot replace or exchange a product AND
issue a refund, it's "either or",
not both-most people understand this, however
one person did not, so we are stating this
fact for his benefit. Please also note: As
a result of one "bad apple" (i.e.
a summer camp attempting to return 900 empty
bottles in an effort to get a "free
gift") beginning 1/1/2002 a $5.00 dollar
handling charge will be applied against the
credit of the product's purchase price for
each product returned.
Instructions
for returning a product:
In order to receive a refund, the product must be returned
to DAK Pharmaceuticals. Product must be returned in original
box, and should be placed in a larger box or padded envelope
to insure against damage (use the one we sent to you originally!)
. Products made of glass should be repackaged with care to
insure against breakage. For our employees' safety, any box
that contains broken glass will be discarded and a refund
will not be processed (we cannot instruct our employees to
pull out broken glass pieces from boxes for obvious reasons).
In
the box with the product please insert
the return form with all required information
filled out and signed. Click
here to print out the return form.
The return form MUST be included in the
box.
Mail
the product with the return
form to:
Returns
Department
DAK Pharmaceuticals
201 Spring Garden Street
Third Floor
Philadelphia, PA
19123
We
suggest that you mail it to us return receipt
requested and insured, however we will accept
any type of delivery service such as Federal
Express or UPS etc. Although returns are
processed immediately as received, sometimes
it takes a while for your credit card company
or bank to credit your account. Please allow
2-4 weeks for the credit to show up on your
next statement.
Instructions
for exchanging a product:
Same as returning a product, only check the "exchange
box" on the return form and then on the next line write
in which product you would like to exchange it for. Please
note: all exchanges are shipped UPS ground, please allow
1-7 days for delivery. Exchanges for orders outside of the
continental United States may incur additional shipping/handling
charges.
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In
April, 2003 we moved our corporate offices
to a new facility. If you are our customer,
or a potential customer, feel free to either
email or call us. If however you are a COMPANY
SOLICITING your services to us, we ask that
you please refrain from calling us and either
email us or send us literature in the mail-we
know that your potential product or service
may be interesting to us and we promise to
review all proposals that are emailed or
snail mailed to us. Here is our contact information.