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What
is the proper procedure for using Condysil Gel?
What
does the "99% Satisfaction Rate" mean?
What
does the 30 day Guarantee mean?
Difficulty
Ordering
International
Ordering Difficulty
Error
Codes (When attempting to order)
How
long does it take to ship?
How
can I CANCEL or CHANGE my order?
How
will my credit card be charged? (what will
it say on the statement?)
Why
was I charged multiple times?
What
is the status of my order?
I don't
have a Credit Card can I use a check?
Can
I pay by money order and mail it to you?
Results
are best obtained when using the "surround
and drowned" technique, most easily accomplished
by the following method: Applying a bit of gel
to a Band-Aid and then applying the Band-Aid
to the affected area. Repeating this process
and allowing the wart "soak" in the
gel as long as possible seems to work better
than "rubbing it in" to the point
where the skin is dry to the touch. Often people
apply the Gel to an area where walking, wearing
clothes etc. can easily rub it off. The gel
IS MOST EFFECTIVE when left on the area for
long periods of time, so if it gets rubbed off,
the Product does not really have a chance to
work. NOTE: if you do this, make sure to watch
for irritation or redness, as the gel DOES contain
ingredients, including Salicylic Acid, that
can irritate the skin in some people.
If
you forget to use the gel for a day or two,
just begin the process again, but diligent application
is the secret to success.
The
most important concept to remember is "surround
and drown", literally soaking the wart
in the creme for long periods at a time, several
times a day.
Using
this method, results are usually seen in 24-48
hours. First the wart will change color, usually
turning a lighter color than the surrounding
skin. After several more days the wart will
"soften up" and begin to break apart.
The wart may appear to actually increase in
size temporarily as it absorbs the gel, but
as long as there is a difference in color and
texture, the gel is working as designed. Diligently
applying the gel to the wart several times a
day, every day, and letting the wart "soak",
the wart will slowly disappear over several
weeks. The normal length of time for the entire
process is 4-6 weeks, although this may vary
depending on the person and the shape and size
of the wart.
NOTE:
if you do this, make sure to watch for irritation
or redness, as the gel does contain ingredients
including salicylic acid,that can irritate the
skin.
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We
are trying to break the "dot com"
mold. Of the thousands of products we have
sold to consumers, we have only had a handful
of returns. We will do everything possible
to make our customers happy. We offer a 30
day money back guarantee if a customer is
not satisfied for any reason whatsoever. To
date, this has been less than 0.8 percent
of all of our customers.
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We
are trying to break the "dot com"
mold. Of the thousands of products we have sold,
we have only had a handful of returns. Our goal
is to make our customers happy, but we realize
that sometimes no matter what we do, we can't
satisfy everyone. We offer a 30-day money back
guarantee to show that we believe in our products
100%. If for any reason a customer is not satisfied
they may return the unused portion of the product
to: 439 South 46th Street, Philadelphia, Pa
19143 for a full refund of the product purchase
price, not including shipping and handling.
Note: A $5.00 dollar handling charge will be
applied against the credit of the product's
purchase price for each product returned.
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- The
most common problem
is that many people have DIFFERENT HOME/SHIPPING
addresses from their BILLING address and either
forget, or do not think it matters. IT DOES!!!
For your protection, we use something called
AVS (Address Verification Service) which verifies
that the BILLING information you provide is
the same as your credit card provider has
on file. MANY PEOPLE forget that their billing
address (the address that their credit card
bill actually gets sent to) is different.
If someone has moved in the last couple of
years OR gets their mail forwarded to them,
this is probably the culprit. AVS (Address
Verification Service) will NOT allow the transaction
to go through unless the Billing address AND
zip code match. If you do not know what address
your credit card company has on file, call
them and ask (the phone number is most likely
on the back of your credit card).
- Please
Note: If you make several attempts at
placing an order with the improper Billing
Address information, this could trigger your
credit card company's fraud control. At the
very least they will temporarily deduct the
attempted transaction amount from your available
credit, and possibly even turn your card off.
- The
SECOND most common problem is entering
an inappropriate SHIPPING METHOD
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Most
problems with international ordering attempts
stem from the customer not choosing the correct
UPS SHIPPING METHOD. Make sure that either Worldwide
Express or Worldwide Expedited are
chosen (the difference is that worldwide express
is quicker and more expensive)
ALSO
make sure the correct country is chosen, otherwise
the zip code will be rejected.
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If
after filling in your correct information
such as shipping and billing address if you
receive an error code instead of a confirmation
that the transaction was approved, check three
things first: That your zip code is correct,
that your shipping method is appropriate for
your shipping address, and that you have chosen
the appropriate country.
The
Error codes "only accepts five digit
zip code" or "invalid shipping
method" are usually generated because
the customer lives OUTSIDE of the US and has
chosen the incorrect shipping. Make sure to
enter the correct country and appropriate
shipping method
"Invalid
e-mail address"
Usually a result of the customer giving a
false or incomplete e-mail address: NOTE:
e-mail address is important because the customer
will receive an e-mail confirmation of order,
receipt, as well as the UPS tracking number.
Without the correct e-mail address, the customer
will not be able to track the package because
customer will not receive the receipt with
the invoice number.
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This
obviously depends on the shipping method chosen,
All packages are sent UPS and for an exact time-in
transit, customer can go to www.UPS.com.
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The credit card statement will only say CondysilGel.com,
if someone inquires what exactly was purchased,
they will only say "cosmetics" or
"nutritional supplement". It should
in no way disclose the specific nature of the
product
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You probably were not. Did you make one or more
FAILED attempts at processing an order? Every
time you attempt to process an order, even if
it fails, (because you put the wrong corresponding
zip code or shipping method etc.), the credit
card company "authorizes" your credit
card for the full amount. This is not a charge,
only a reduction of the available credit. Depending
on your specific credit card, the authorization
should disappear automatically within 3-30 days.
If you have any specific questions regarding
these authorizations and when they will disappear,
please call your credit card company. Rest assured,
you were only CHARGED for the transaction that
was fully processed.
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If
you take the tracking # (sent to you by e-mail
when the package was processed) and enter
it on the tracking page at www.CondysilGel.com/ups_track.htm
or www.UPS.com,
you will be able to see where it is in transit
and when the expected delivery date is. In
some cases, you may also need to input the
shipping zip code as well. If you have any
questions or problems with tracking your package,
please contact customer service at customer
service@CondysilGel.com.
Please
note, it usually takes one (1) full business
day from your purchase before the tracking
number is available in the UPS system.
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No, you may not pay by check however you may use your checking account's bank card, if it has a Visa or Mastercard logo on it. you may enter the bank card information instead of credit card information on the last page of the shopping cart.
Note: Only available to US customers
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No, in order to keep prices low and maintain
efficiency we only process orders electronically.
Our processing server is 100% secure and encrypted,
and your information is guaranteed safe. By
today's standards it is very difficult for an
unauthorized person to see any of your information.
If we had to process orders manually we would
have to raise our prices, and we want to keep
the products affordable to everyone. If you
still feel uncomfortable because you are unfamiliar
with online purchases, you may call the Order
Hotline at 866-475-4424 and an operator will
take your order over the telephone.
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